Return Requests
To know more...
The return procedure is very simple: you have 14 working days from the day you received your shipment to make a return request.
All you have to do is send an e-mail to info@echarme.it with a photo of the product(s) to be returned; our customer support team, after examining them, will proceed to authorise or decline the return request and if positive, will reply to you with all the information you need to return the package.
Starting from 13th of June, came into effect the updated laws of the Consumer Code (Legislative Decree No. 206/2005) introduced by Legislative Decree 21/2014 in transposition of Directive 2011/83/UE.
Information about the returns: if you no longer wish to keep the item, you will have to include the original box and packaging, the item must be intact in all its part. We will not allow you to return the item in the event that you already used it and it does not come with any clear manufacturing defect.
All shipping charges will be covered by CARLOTTA Srl*, and in the case you decide to be refunded, you can expect to get your money back with 14 working days from the date when the courier company receives the package.
Last but not least, we would like to inform you that we are able to guarantee free return service by arranging the collection of the item, for one time only.
In case of collection failure, you will have to bear the cost of the return shipment by sending the goods back on your own to this address with a carrier of your choice:
VIA GIACOMO BRODOLINI 18/20
BOMPORTO 41030 MO - IT
Phone: +39059818358
As soon as we receive the item, we will either proceed with the refund, replacement or directly transfer the amount back to your eCharme account.
Alternatively, only if you decide either to be refunded or to have the money credited to your eCharme account, we can arrange the collection of the item for the second time. The cost of this service it will be automatically deducted from the refund amount.
Discover the table of costs per country
COUNTRY | *EXTRA RETURN COST |
ITALY | 7,40€ |
AUSTRIA | 13,10€ |
BELGIUM | 13,10€ |
GERMANY | 13,10€ |
NETHERLANDS | 13,10€ |
DENMARK | 15,20€ |
CROATIA | 17,40€ |
POLAND | 17,40€ |
CZECH REPUBLIC | 17,30€ |
SPAIN | 17,30€ |
HUNGARY | 17,40€ |
SWEDEN | 20,40€ |
SLOVENIA | 17,40€ |
BULGARIA | 20,40€ |
PORTUGAL | 20,40€ |
SLOVAKIA | 20,40€ |
ROMANIA | 20,40€ |