While entering your information, double-check for accuracy, in order to avoid further delays in your delivery time. Furthermore, to speed up delivery, we suggest entering an address where the recipient is present every day, for at least half the day.
* During the holidays, you may experience some delays caused by the general surge in shipments. In these cases, delivery is guaranteed within 2-5 business days.
** During the summer, you may experience delays due to a reduction in staff. In these cases, delivery is also guaranteed within 2-5 business days.
Shipping is free for all orders above 89,00 €, while any order below that amount will cost 4,90€ to ship.
All orders received by 16.00, Monday to Friday, except holidays, are prepared and delivered to the courier by 16.00 of that same day, while orders received after 16.00 and during the weekend are prepared the next morning or following Monday, respectively.
* For orders where payment is made by Credit Card, in order to better protect you from fraudulent transactions, you may be required to enter additional data (e.g. a copy of your identity card) before we ship you the products. As soon as the results of these checks are concluded successfully, your package will be sent.
Of course, Priority service has an expected delivery time of one business day from the scheduled delivery in approximately 3.000 locations in Italy, or rather, 70% of the Italian production and residential territories, without limitations on weight, volume and number of items. Shipments to Calabria, Sicily and Sardinia are delivered two days after the package has successfully been handed to the courier and the cost is 12,60€.
Yes. In the purchasing phase, you may choose the option for “Standard Shipment by appointment: 4,90€ shipping + 4,50€ by appointment = 9,40 €". This method of shipping entails that the courier will contact you when he/she receives your order, so that you may arrange a best time for delivery.
During the purchasing phase, prior to confirming Payment and Shipping, it’s possible to indicate a different shipping address from the billing one by selecting “New shipping address” and filling in the necessary fields.
All of our shipments are entrusted to the courier Bartolini.
Normally it is not possible to pick up packages in person. Certain exceptions may apply based on circumstance or specific needs. To find out more you may contact our Customer Service team at 051 082 8190 or email email@example.com to communicate your needs and provide the required details to the courier’s warehouse.
No. ECharme sales occur exclusively online with delivery via express courier. We also do not have a physical store where we can receive customers.
Once the courier picks up the packages from our warehouse, every delivery is assigned a tracking number that is also available on the email the customer receives related to that order, along with instructions on how to check the delivery status on the Bartolini website.
No, at the moment we only make deliveries in Italy.
Upon receipt of the package, it’s necessary to check that the packaging from the courier is intact and not cut or tampered with. In case of suspected tampering, or non-integrity of the package, you should refuse the shipment and immediately inform us of what happened. Based on the situation, this will allow for us to proceed with the necessary checks for replacement or reimbursement.
Unfortunately not, telephone contact is not a service that is offered by our delivery service Bartolini. You will however receive an email and/or sms indicating the date and expected delivery time.
It will be possible to change the day and time of receipt of the package by contacting our Customer Service team, within the limits of delivery times provided in the geographical area in question.
We accept most major credit cards, prepaid and reloadables, issued by bank institutions currently in Italy: MAESTRO, VISA, VISA ELECTRON, MASTERCARD, POSTEPAY, HYPE payments, UNIONPAY, TIM PERSONAL, AMERICAN EXPRESS (usable through paypal), and AURA. By selecting the Credit Card payment method, you’ll be redirected to Gestpay’s Payment page where you’ll be able to select Hype, Tim Personal and UnionPay as payment methods.
It’s also possible to make the payment via PayPal or Cash on Delivery.
No, the bank transfer method of payment is not active on our website.
Yes, it is possible to pay in cash upon delivery by selecting “Cash on Delivery” as a payment method. This payment method has an additional cost of 4,90€ which will be collected by the courier for the service provided.
Yes, Cash on delivery accounts for an increase in 4,90€ which will be collected by the courier for the service provided.
It is payment on Delivery.
No, the courier only takes cash.
It’s possible to pay using the PostePay card as a normal Credit Card. By selecting “Credit Card” as method of payment, you will be redirected to the Gestpay payment page, where you can follow the indicated procedure to successfully complete your order.
You can select this Method of Payment within your shopping cart by clicking on the appropriate bullet beside Credit Card.
Click on the button. Proceed with your purchase, and after choosing whether or not to continue with the order as a logged in member, and checking the “I have read the Conditions of Sale” box, it will be sufficient to click Confirm and Pay Now.
You will be redirected to a new page, or rather the Gestpay Payment portal where you will be able to select your preferred method of payment and enter your credit card details:
Eventually you’ll have to click on proceed, and once the order has been placed successfully, you will be redirected to the Thank You page confirming your order.
If payment by Credit Card was unsuccessful, it may have occurred for the following reasons:
Hype is a new way to manage your money, in fact, through an electronic money account card and connected app, you can make your purchases online with just a few simple steps. This service is part of the Mastercard circuit, to activate and/or receive more information we suggest you contact the issuer of this service, Banca Sella.
Tim Personal is a wallet by TIM and its function is the same as a transaction that takes place with a credit card. This TIM service allows you only to use your PIN once during the activation phase, which will allow you to access all the services you want with simplicity and security. To activate and/or receive more information we sugest you contact TIM Customer Service directly, as the issuer of this service.
UnionPay is the most popular method of payment in Asia: it is activated where there are transactions in non-European countries, the payment is made by credit card and is the only authorized method in the People’s Republic of China.
Look for the products you wish to buy. After you’ve identified them, click on “add to cart” and once you’ve added them all, go to your “Cart”. Here you will also be able to enter any Discount Codes you may have.
Select type of delivery and method of payment, and then click “Proceed with Purchase”. You will be redirected onto a page where you’ll be able to continue with the purchase accessing via email/through Facebook, by registering, or even without registering.
It is fundamental that the address data is accurate for the delivery of the package, and for this reason we highly recommend indicating as many details as possible in order avoid errors or difficulty in delivery.
After this, complete your order by clicking on Submit or Confirm.
If your order has already been confirmed, you can modify the delivery address by contacting our Customer Service team who will be responsible for this update. Should your package already have been sent, contact our Customer Service team so that we may communicate the change of delivery address to Bartolini.
We suggest in any case to contact us as soon as possible via mail, or call center at 051 0828190, so that we may resolve the problem as soon as possible before the preparation of your order.
If your order is Cash on Delivery and it has not yet been sent, contact our Customer Service team as soon as possible via email or call center at 051 0828190 so that we may block the preparation and modify the order in time.
If your order has already been successfully paid for with Credit Card or PayPal, it will not be possible to modify the concluded order but we can initiate the cancellation and reimbursement processes; alternatively, still by contacting our Customer Service team, we may be able to find a different solution to reimbursement, like a Discount Code equivalent to the amount spent to use towards a new order.
You can search for the product through the search bar at the top center of the screen, where you can enter the name of the product or brand. You can also search by category (Perfumes, Face and Body, Hair, Makeup, Sun) and narrow down your search with the filters on the left hand side by type, brand, format, and price. You can also search through Brands by choosing the Brands menu item while continuing to refine your search using the side filters.
Of course, you can fill your cart with the products you want and proceed with the purchase by registering during the purchase process or simply proceed with your purchase without registration.
The best process to follow when making a purchase is doing so online. By calling our Customer Service team at 051 082 8190 you can receive support during all phases of online purchasing. If you wish to place a Cash on Delivery order, Customer Service can load your order by collecting all the data necessary for shipping.
At the moment we are not equipped to accept telephone orders with payments other than Cash on Delivery, but we are working to integrate this service as soon as possible.
You can check the status of your order at any time by accessing your “My eCharme” account and clicking on “My Orders”.
If your order status is “Unpaid”, it means that the purchase was unsuccessful, probably due to network problems. It will be necessary to repeat the process from the beginning in order to buy the products.
When an order is listed as “Unpaid” in our system, for security reasons towards our customers, we automatically cancel it and no amount is charged.
As company policy we do not to eliminate any actions by our customers, including orders that have not been successfully completed, this allows us to better support you when we see them in the order history.
If your order status says “Processing”, it means that it has been picked up and is being prepared. It also means that sometime in the day it will be delivered to the courier, and shortly after you will receive an email from Bartolini with the tracking number.
If you decide to cancel an order that has already completed successfully, contact our Customer Service team as soon as possible with this information and we will cancel the order.
If the order is completed on the site by 16.00 (Monday through Friday, except holidays), the package will be delivered to BRT Corriere Espresso on that same afternoon, and in most cases, will arrive at your doorstep within one business day or no later than 72 hours.
Once the courier takes charge of your package, delivery takes 1 to 3 business days throughout Italy.
* For orders whose payment is made by Credit Cart, in order to better protect you from fraudulent transactions, you may be required to provide additional data (e.g. a copy of your identity card) before the products are shipped. As soon as the results of these checks are concluded successfully, we will send your package.
All our shipments are insured. In the case of theft or damage to the goods you will be reimbursed with the total or given a replacement product. We would like to underline that whole parcels cannot be opened in front of the owner or signed with reservation; this can only happen if signs of tampering or other justified suspicions are present.
If the courier refuses to let you sign with reservation, we advise you not to dispatch the parcel and contact us as soon as possible, so that we may intervene and resolve the situation.
If the package arrives empty, immediately take photos of the outer box to show signs of tampering, then call and send us the photos before you proceed to let the courier’s office know. The courier has a response time of one week. Following these steps, we will resend the purchased items or if you prefer, a refund.
When a product is not available, you’ll find a red pictogram stating Terminated Product. Below the pictogram you will find a “Notify me when available” checkbox. Only registered customers can tick this box. One advantage of being a registered user is after ticking the box, you will receive an email as soon as the product is available again, so you can immediately proceed with the purchase.
An order may appear as pending when the transaction is being verified by the bank to confirm its validity, for example if the order is for a high amount.
This process is in place to protect our customers and services from fraudulent transactions, and to curb any improper use of cards. Unfortunately, in these cases we cannot ship the product until the bank has provided feedback on it.
In these cases, to speed up the bank’s control procedures, we ask our customers to email us a copy of a document of the cardholder to facilitate direct communication with the bank. Generally, once the document is received, the merchandise is released the same day.
All the reviews you read are true, each one written by a customer like you.
We believe the opinion of our customers to be fundamental, in both getting to know our strengths, but more importantly, discovering what services need to be focused on in order to satisfy and exceed the expectations of our customers.
All opinions released are a trusted source for our potential customers who, when reading these real-life shopping experiences on our site, can feel confident in using eCharme as their one stop beauty shop.
To address this further, we’ve started a collaboration with Feedaty which allows us to collect reviews at the end of each purchase. Our customers receive an email with a review request on both the service (therefore expressing their opinion on the seller), as well as the products themselves.
You can request the invoice prior to confirming your order, either as a private user or as a company, by filling in the appropriate fields and remembering to tick “YES” on the “Invoice” checkbox.
You can receive a copy of your invoice in email format by requesting it by email, or by phone through our Customer Service team. It will be necessary to specify the order number you are requesting the invoice for.
Yes, during the purchasing phase, filling in the appropriate details, it is possible to request that the invoice be made out to a person other than the ones to whom the goods are delivered.
You can once again request a copy of your invoice in email form by sending an email, or by calling our Customer Service team. It will be necessary to specify the order number you are requesting the invoice for.
Our return process is very simple: you have 14 business days from the day you received your shipment to make a return request.
Send an email to firstname.lastname@example.org, briefly describe what happened and the reason you’d like to give back the merchandise. For internal purposes we ask you the courtesy of sending us a picture of the product received and, in the case of a damaged box, a picture of the package just as you received it.
We will reply to you within one business day, sending you the formal return authorization, which must be printed and attached to the package. The product can only be returned through the Bartolini courier service; in the form authorization you will be notified of the BRT branch nearest to your address, in order to help facilitate the process.
If you no longer want the product you ordered, it must stay packaged in cellophane and returned in its original packaging, perfectly intact in all its parts. We would like to emphasize that for hygiene purposes, we do not allow a used product to be returned without obvious defects.
Shipping costs will be fully covered by eCharme. If the reimbursement option is chosen, this will be paid by the fourteenth day from when the shipment was physically entrusted to the courier. Without the authorization form mentioned above, all returns are considered void and returned to sender.
First of all, we would like to apologize in advance for the mistake made.
Should this be the case, just contact us as soon as you receive the package: for internal purposes we ask that you send us a picture of the product you received, and within one business day, we will send you the formal authorization to file your return, which must be printed and attached to the package.
The product can only be returned via a Bartolini courier. When we send you the authorization form, we will also include a BRT branch nearest you in order to help you in the process.
Shipping costs will be fully covered by eCharme and as soon as the items are back in our warehouse, we will make sure to send you the correct ones, always at our expense.
In the event of an allergic reaction followed by the use of a product purchased from us, we advise you to immediately stop applying it and contact your doctor.
However, we cannot accept a request for refund or exchange of that product as we are not responsible for the allergic reactions caused by the products we sell. Every person should be aware of the ingredients or products to which he/she is allergic to; if you have any doubts you can check the INGREDIENTS and ALLERGENS sections on each product page and, if these are not available, please contact our Customer Service team who will provide you with the ingredients.
Refunds are made in the following ways: by bank transfer if the purchase was made by Cash on Delivery, by PayPal if the purchase was made via PayPal, and by credit if the purchase was made via Credit Card.
All of our products are authentic and sealed in their original packages, exactly as they were supplied by the manufacturer and just as you would find in your trusted perfumery. We use the same suppliers your hometown perfumery would use.
We would like to point out that we do not sell testers or imitation products without the case because we take pride in the image of our website, and this would jeopardize our activity. We’d also like to take this moment to mention that it is illegal to buy and sell samples or testers.
To check the authenticity of our products, as well as our professionalism, we invite you to consult the reviews we’ve received from satisfied customers that have and continue to choose us over the years. Click here to be redirected to our Reviews.
On each product page, under the picture of the product itself, you will find a link that says “Request More Info”. Clicking on it will open a pop-up with a title of reference and a space where you can enter your Name, email and message that you wish to send us to receive more information.
Our Client Services team will reply via email as soon as possible and within 24 hours.
Unfortunately we don’t have a set timing on each product’s return to our warehouse. But our qualified Team is constantly conducting reallocation to guarantee greater product availability.
Because perfume and cosmetic films are very delicate, it’s possible your wrapping may have opened while the product was being delivered. We guarantee that all products we send you are absolutely new and original in form at the moment of shipping. If you are not satisfied with your order you may return it for a refund by contacting our Customer Support team at: email@example.com
All products are sent within their original packaging, including film wrapping if that is part of the product packaging; there are a few products, including some of our most popular perfumes, where cellophane is not a part of the original wrapping. This is based on the design studied and curated by the manufacturer.
Below are a few examples of perfumes where film wrapping is not included in the packaging:
Our products are highly discounted since we purchase them from our suppliers in large quantities, this allows us to request more favorable prices and offer more competitive deals to our customers.
The nature of our company has shaped our strategy in a different way than that of a physical store, for example we aim to sell 10 products at a lower margin rather than selling 2 at a higher margin.
Additionally, unlike perfumeries with a physical store, we don’t have a huge rent to pay every month.
We have an automatic system that updates prices daily, so you’ll see price changes every day compared to the day before. In order to remain competitive on most of the products we sell, and to guarantee our customers the best offers, we’ve chosen to update prices whenever the market changes. Despite our efforts to keep our price analysis fair, sometimes this may mean there is an increase rather than a decrease.
Each product sheet has a link labeled View Product Details: clicking on this link will redirect you to the INGREDIENTS and ALLERGENS section.
In the case of a missing section, we advise you to Contact Us and we will be happy to send you the list of ingredients listed on the product packaging.
Yes, these are actual customer reviews who have purchased, received and used the product you are viewing.
It’s our prestigious and reusable black box, inscribed with our logo, which will accompany any purchase for orders at or above 120,00€, with exception to a few select products.
You can also purchase one for 2,90€.
You will receive a complementary CharmeBox for any order at or above 120,00€, with exception to a few select products. When available we like to include free gifts and samples within our packages, however we aren’t always able to do this. We prefer to give up samples and gifts in order to get higher discounts on the products themselves, therefore guaranteeing our clients the most advantageous offers.
As soon as you subscribe to our Newsletter you will receive a Discount Code for 5€ to be used towards any purchase at or above 49,00€. Other Discount Codes are sent through our Newsletter or published on our Home Page or Social Media pages: Facebook at: https://www.facebook.com/eCHARMEofficial/ or Instagram at: https://www.instagram.com/echarme_official/?hl=it. We are not authorized to create personalized Discount Codes for our customers, except for extremely rare circumstances.
No, our Discount Codes cannot be combined, therefore can only be used one at a time. They are also tied to the email address and can only be used one time with each account. The Discount Codes can only be applied by users who are logged into their eCharme accounts.
By entering a friend’s email address in the appropriate box you can invite him or her to register with our site. Once registered, they will have the opportunity to take advantage of a 5% discount on their first purchase. After your friend makes their first purchase, you will see a credit of 5€ appear under “My Bonuses” in your account.
Yes, for every friend you invite that makes a purchase, you will see your credit increase by 5€ for each one under the “My Bonuses” section.
In order to use our discounts you must be a registered user on our site: click Log in/Register on the upper right hand of the screen and select “Register Now” if you aren’t already registered, otherwise, if you do have an account, select “Log in with email”.
Our Discount Codes cannot be combined, therefore you can only use one for each order and email address.
The subscription to our Newsletter has a separate logic with respect to the registration to the site, therefore it is also necessary to register on the site in order to apply any Discount Code.
If you subscribe to our newsletter you will directly receive via email, about twice a week, all the latest news, newly arrived products, and offers and discounts of the moment.
Because it’s free and truly simple, all you need to do is insert your email, select the version catered to Women or Men, and confirm the subscription. You’ll receive Discount Codes about twice a week exclusively reserved to our subscribers and be the first to know of any seasonal promotions that haven’t yet been published.
As soon as your subscription is confirmed, always via email, we will send you a welcome Discount Code of 5€ to be used towards any purchase starting at 49€. The Code can only be used if you are a registered member on our site and does not expire, so you can use it whenever you want.
You can cancel your subscription to our Newsletter anytime from the email itself that you receive: click “Unsubsctibe” on the bottom of the screen, or if you are registered, from your account page My eCharme, clicking on “UNSUBSCRIBE NEWSLETTER”.
Of course! Thanks to the Purchase Gift Wrapping feature in the shopping cart, you can get as many gift packages you want.
All you have to do is follow a few simple steps:
Full gift package: 3,50 € made with Charmebox, containing tissue paper inscribed with our logo, wrapped in an elegant ribbon, and personalized note.
Personalized Card: 1,50 €
We remind you that some products cannot be included in a gift box due to size, we will make sure to let you know if this applies to the products you’ve selected.
Unsaved options may be lost
Yes, you can create a gift package for every single product you have in your cart, personalizing it with the recipient’s name and custom note.
It is personally packaged by our warehouse team and includes the elegant CharmeBox, a custom-designed black SoftTouch box with logo. The product or products gifted are wrapped and placed inside black tissue paper and transparent packaging to avoid bumps or damage, the Personalized Card is placed above the product so that whoever opens the gift will immediately find the note for him/her. Finally, a ribbon with a black and white bow is applied to the box and inscribed with our logo.
Yes, gift packages include a personalized card, but it’s possible to also write a message and select this option alone at the cost of 1,50€.
Each gift package costs 3,50€ and includes the CharmeBox, tissue paper, personalized card, bow and ribbon.
Normally we don’t include a receipt in the gift package, nor do we include the invoice (if requested), you will instead receive a confirmation of your order by email and receive the receipt attachment through email.
If you wish to receive the receipt and/or invoice within your gift package, we recommend you contact our Customer Service team by phone or email, informing them of the order number and request to insert the receipt and/or invoice on the inside of the order.
More then 10.000 items
Return easy and fast