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Language : ITA | ENG

Shipping Methods

Our Shipments leave every day at 17.00, in fact all the products sold on eCharme are ready-for-delivery, and available for packaging in just a few minutes.

Shipments

To guarantee our clients speed and reliability in delivery, our orders are shipped using an Express Courier.
Standard:Shipping costs amount to 4,90€for every order below 89,00€ while anything above that threshold will be shipped for free.
- By appointment:Shipping by appointment gives you the option to arrange the time of delivery with the courier and has an added cost of4,50€after standard delivery.
E.g. Orders above 89,00€ = Shipping by appointment 4,50€
Orders below 89,00€ = Shipping by appointment 9,40€
- Priority: Our Priority service has an added cost of 7,70€ after Standard delivery, and expected delivery is within one working day if the order is made before 16.00 of the day prior.
Service is guaranteed on 70% of the Italian territory, without limitations on weight, volume and number of items. Shipments to Calabria, Sicily and Sardinia are delivered by the second working day, following the package’s delivery to the courier.
Click HERE to confirm how your Location is serviced.
E.g. Orders above 89,00 € = Priority Shipping 7,70€
Orders below 89,00€ = Priority Shipping 12,60€

Preparation Time

Every order received before 16.00, Monday through Friday, are prepared and delivered to the courier by 17.00 of the same day. Orders received after 16.00, or Saturday and Sunday are respectively prepared either the following morning or on Mondays

*For orders placed by credit card, you may be required to provide additional documentation prior to shipping. As soon as we receive positive results for these added checks, we’ll make sure to ship your package immediately.

Time of Delivery

- Standard: delivery requires 1 to 3 business days in all of Italy.
* During the holidays, you may experience some delays caused by the general surge in shipments. In these cases, delivery is guaranteed within 2-5 business days.
** During the summer, you may experience delays due to a reduction in postal service staff. In these cases, delivery is also guaranteed within 2-5 business days.

- By appointment: delivery requires 1 to 3 business days in all of Italy with the option to arrange a specific time of delivery with the courier.

* During the holidays, you may experience some delays caused by the general surge in shipments. In these cases, delivery is guaranteed within 2-5 business days.
** During the summer, you may experience delays due to a reduction in postal service staff. In these cases, delivery is also guaranteed within 2-5 business days.


- Priority: delivery will take place within one business day as long as the order is placed by 16.00 of the day before; shipments to Calabria, Sicily and Sardinia are delivered by the second working day, following the package’s delivery to the courier.
(Service is guaranteed on 70% of the Italian territory, without limitations on weight, volume and number of items. Confirm your Location is serviced by clickingHERE).

Important Details

Once you’ve completed your order you will receive a confirmation email with a summary of your purchase. As soon as the package is delivered to the courier, you’ll receive another email that will allow you to track your shipment (using a tracking number) or directly contact the courier to verify the status of your order.
To avoid any further delays, make sure the information you enter is correct while entering your order. To speed up the delivery, we recommend entering an address where the recipient is present every day, for at least half the day.

Speed, Precision and Reliability: these are the qualities that set us apart.

Our team is at your service for additional information and clarification.

Our phone line 051.0828190 is active Monday through Friday, 8.30-12.30 and 13.30-17.30.

You’re welcome to chat with us or send us a fax at 051.0822709.

You can also contact us using the CONTACT US link or email us any time at info@echarme.it.

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