The return procedure is very simple: you can request the return of the item within 15 working days from the day you received your shipment.
- Please just send an email to email@example.com
- Subject of the email: RETURN and your order number (you will find it on the document inside the package).
- Briefly describe the issue and the reason why you want to return the item.
- Enter a day and a time slot that suits you for the collection (this info will be forwarded to the courier company but it will be a purely indicative information)
We will get back to you within one working day by sending you the official return authorization provided by the courier together with the detailed written procedure explained step by step.
Information and Clauses:
- You will be able to return the item back only by using our shipping return service
- eCHARME S.r.l. will entirely bear the return shipping cost therefore it will be free of charge for you
- Please Click HERE if you wish to read the extended information regarding the RIGHT OF WITHDRAWAL
The amendments to the Consumer Code (Legislative Decree 206/2005) introduced by Legislative Decree 21/2014 in implementation of Directive 2011/83/EU came into force on 13 June.